Support and policy information for easyE visitors, users, organizers, ticket checkers, and administrators.
Last updated June 11, 2026This Privacy Policy explains how easyE collects, uses, stores, and shares information when visitors, users, organizers, ticket checkers, and administrators use the platform.
easyE processes information to provide event discovery, account access, ticketing, private invitations, payments, organizer review, check-in, social activity, SMS notifications, and payout workflows.
We may collect information you enter into easyE, including phone number, country code, full name, date of birth, optional location details, organizer name, organization details, email address, contact information, event details, ticket pricing, private invite phone numbers, uploaded media, payout account details, comments, reactions, and support messages.
Paystack may require an email address during payment. Organizers may also provide bank or mobile money account information for payout subaccount setup.
easyE may create or store records such as OTP verification attempts, session tokens, saved events, invited events, ticket purchases, ticket transfer history, QR code check-in status, checker assignments, event review status, payment transactions, commitment fee records, platform charge configuration, payout account status, and settlement summaries returned by Paystack.
Where enabled, easyE may use location details to help users discover events near them or improve event relevance. Location use may depend on browser or device permission settings.
You can choose not to provide browser location access, though some discovery features may be less personalized.
Organizers may upload images and videos for event cards, detail pages, sliders, admin review, and organizer dashboards. Media files may be stored in platform assets or upload storage and displayed publicly for public events or restricted for private events.
We use information to create accounts, verify phone numbers, personalize event discovery, display public and private event pages, save events, process comments and reactions, issue tickets, generate QR code check-in URLs, confirm ticket check-ins, process ticket transfers, and send transactional SMS notifications.
We also use information to manage organizer profiles, review events, collect commitment fees, apply platform ticket charges, create Paystack subaccounts, display settlement updates, prevent fraud, troubleshoot errors, improve the service, and comply with legal or payment obligations.
Payments are processed through Paystack. easyE may store payment references, transaction status, amounts, currency, ticket order details, commitment fee details, split payment configuration, Paystack subaccount identifiers, and settlement information needed to operate ticketing and payout features.
Sensitive card, bank, or mobile money processing may be handled by Paystack and financial partners according to their own security and privacy practices.
easyE may use phone numbers to send OTP codes, payment confirmations, event approval or rejection messages, badge verification updates, checker assignment notices, private invite links, ticket transfer notices, payout account update notices, and admin review alerts.
Messages are transactional and related to use of the platform.
We may share information with service providers that help operate easyE, including payment processors such as Paystack, SMS providers, hosting providers, analytics or logging tools, and technical support services.
Event organizers may see information necessary to manage their events, such as ticket sales, ticket owner details needed for event access, check-in counts, assigned checkers, and event social summaries. Assigned checkers may see ticket and attendee details needed to verify entry.
Administrators may access organizer profiles, event submissions, payout account details, payment status, review records, and user details needed for platform management and support.
Private event information is restricted to invited users, the organizer, assigned checkers, and authorized administrators. easyE uses invited phone numbers to determine access and to notify invitees.
No access control system is perfect, so users should avoid sharing private links, QR codes, or event details with unauthorized people.
easyE keeps information for as long as needed to provide the service, maintain ticket and payment records, support check-in history, resolve disputes, comply with legal or financial obligations, prevent fraud, and operate organizer/admin reporting.
Some records, such as payment references, check-in logs, admin review decisions, and payout records, may be retained even after profile details are updated.
easyE uses practical technical and organizational measures to protect information, including account verification, session controls, restricted admin tools, and provider-based payment processing.
No website, SMS system, payment integration, or internet transmission is completely secure. Users should protect their phones, accounts, OTP codes, and ticket QR links.
You can update your profile and organizer details from your account page. Organizers can update event details, media, checker settings, private invite lists, ticket settings, and payout account details where the platform allows.
You can choose not to save events, comment, react, provide location access, submit organizer details, or buy tickets. Some features require this information to function.
easyE is intended for users who can lawfully use ticketing and payment services. Organizers are responsible for clearly communicating age restrictions, event suitability, and venue entry requirements.
Information may be processed on servers or by service providers in locations different from where you live. By using easyE, you understand that your information may be handled where the platform and its providers operate.
easyE may update this Privacy Policy as the system grows, including when new payment, payout, SMS, event review, private event, analytics, or account features are added.
Continued use of easyE after an update means the revised policy applies to your use of the platform.